Performance Measures

By Tim Duhamel

Measuring performance is a key enabler of performance improvement. This webinar provides a comprehensive review of performance measurement in the municipal environment!

Register Today!

Course Content

Performance measurement defined – what it is and how it works
Key performance indicators – their use and how they further goals
Measurement dashboard – KPIs – municipal service diversity and the impact on KPIs
Performance measurement versus performance management
Performance strategy – strategic planning and business planning should be linked to performance measures to support the attainment of goals
Customer satisfaction – understanding stakeholder expectations

Course Content
1. Performance measurement defined – what it is and how it works
2. Key performance indicators – their use and how they further goals
3. Measurement dashboard – KPIs – municipal service diversity and the impact on KPIs
4. Performance measurement versus performance management
5. Performance strategy – strategic planning and business planning should be linked to performance measures to support the attainment of goals
6. Customer satisfaction – understanding stakeholder expectations

November 3, 2021

10:00 AM – 11:30 AM MST

Course Info

Price:$125.00

PD Credits: 1.5

Category: Planning

Updated: Apr 22, 2020

Duration: 1:34:33

Course Synopsis

Municipal Performance Measures

Course Info

Price:$175.00

PD Credits: 1.5

Category: Planning

Updated: Nov 3, 2021

Time: 10:00 AM – 11:30 AM MST

Course Synopsis

Municipal Performance Measures

Course Info

Price:$175.00

PD Credits: 1.5

Category: Planning

Updated: Apr 22, 2020

Duration: 1:35:37

Course Synopsis

Municipal Performance Measures

About the Author

Tim Duhamel is the founder and President of Bloom Centre of

About the Author

Tim Duhamel is the founder and President of Bloom Centre of Municipal Education.

He is a municipal veteran whose career has spanned over 21 years.

His passion is creating educational material and conducting lectures for municipal professionals. He has lectured as far away as Kiev, Ukraine for the Federation of Canadian Municipalities.

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MEMBERS ONLY

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Course Description

Learn how performance measurement links into the complex municipal environment, and the use of KPIs and how they further the goals of municipal strategic and business planning.

Learning Outcomes

Learn what performance measurement is and how it works for municipalities
What key performance indicators are and how they work in the municipal world
Learn about municipal service diversity and the impact on KPIs, as well as the difference between financial versus service delivery KPIs

Who Should Attend?

A unique professional development experience that has benefit for all municipal staff, including small, medium and large municipalities!

The webinar focus is on the professional development needs of any municipal financial professional and senior executive.

Who Should Attend?

Register Today!

In Alberta (GFOA)

BLOOM can customize courses for your needs.

Some topics include:

Financial Planning & Management
- Municipal risk and opportunity reviews
- Financial condition assessments
- Budget process reviews and development
- Priority based budgeting
- Program and service costing
- Operating budget forecasting and financial solution development
- Asset management
- Capital budget development and prioritization
- Capital plan development and prioritization
- Capital plan funding strategies (debt, grants, reserves, operating budget)
- Long term financial plan development
- Municipal price inflation (MPI) development
- User fee and permit reviews
- Development levy plans
- Grant research and application support

Strategic Business Planning
- Strategic plan facilitation and development
- Business plan facilitation and development
- Situational consulting and strategy development
- Facility project plans and feasibility studies

Education & Mentorship
- CAO mentorship and education
- Finance officer mentorship and education
- Council orientation and education
- Environmental education
- Communication and writing mentorship

Project & Change Management
- Project plans
- Change management plans and facilitation
- Services reviews

Advocacy
- Representation and negotiations
- Intermunicipal agreement reviews, frameworks and facilitation
- Intermunicipal negotiations

Communications
- Communication plans and strategies
- Facility sponsorship packages
- Narrative process development (budgets, strategic plans, business plans)
- Business plan writing
- Budget communication support
- Media releases
- Media strategy
- Newsletter development
- Public survey development
- Business case development

Environment
- Environmental education
- Environmental communication plans and strategies
- Climate change adaptation plan development
- Environmental strategic planning
- Environmental grant research and support

Questions? Get in touch…

Performance Measures

Measuring performance is a key enabler of performance improvement. This webinar provides a comprehensive review of performance measurement in the municipal environment!

Register Today!

Course Content

November 3, 2021

10:00 AM – 11:30 AM MST

Course Info

Price:$125.00

PD Credits: 1.5

Category: Planning

Updated: Apr 22, 2020

Duration: 1:34:33

Course Synopsis

Course Info

Price:$175.00

PD Credits: 1.5

Category: Planning

Updated: Nov 3, 2021

Time: 10:00 AM – 11:30 AM MST

Course Synopsis

Course Info

Price:$175.00

PD Credits: 1.5

Category: Planning

Updated: Apr 22, 2020

Duration: 1:35:37

Course Synopsis

About the Author

Tim Duhamel is the founder and President of Bloom Centre of

Municipal Education.

He is a municipal veteran whose career has spanned over 21 years.

His passion is creating educational material and conducting lectures for municipal professionals. He has lectured as far away as Kiev, Ukraine for the Federation of Canadian Municipalities.

About the Author

Tim Duhamel is the founder and President of Bloom Centre of Municipal Education.

He is a municipal veteran whose career has spanned over 21 years.

His passion is creating educational material and conducting lectures for municipal professionals. He has lectured as far away as Kiev, Ukraine for the Federation of Canadian Municipalities.

Course Description

Learn how performance measurement links into the complex municipal environment, and the use of KPIs and how they further the goals of municipal strategic and business planning.

Learn about the measurement dashboard – KPIs, performance measurement versus performance management, performance strategy, and how understanding stakeholder expectations is key to quality performance management.

Learning Outcomes

Learn what performance measurement is and how it works for municipalities

What key performance indicators are and how they work in the municipal world

Learn about municipal service diversity and the impact on KPIs, as well as the difference between financial versus service delivery KPIs

Learn how to improve performance through proper management of measured activities

How to develop a performance strategy that links performance measures to service delivery

Learn how satisfaction surveys and the budget are linked to performance measurement

Who Should Attend?

A unique professional development experience that has benefit for all municipal staff, including small, medium and large municipalities!

The webinar focus is on the professional development needs of any municipal financial professional and senior executive.

Register Today!

BLOOM can customize courses for your needs.

Some topics include:

Questions? Get in touch…