Performance Measures

By Tim Duhamel

Measuring performance is a key enabler of performance improvement.  This webinar provides a comprehensive review of performance measurement in the municipal environment!

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Course Content

  1. Performance measurement defined – what it is and how it works
  2. Key performance indicators – their use and how they further goals
  3. Measurement dashboard – KPI’s: a list of the top 100 KPI’s
  4. Performance measurement versus performance management
  5. Performance strategy – strategic planning and business planning should be linked to performance measures to support the attainment of goals
  6. Customer satisfaction – understanding stakeholder expectations

Course Info


PD Credits: 1.5

Category: Reporting

Updated: Apr 22, 2020

Duration: 1:35:37

Course Synopsis

Municipal Performance Measures

About the Author

Tim Duhamel is the founder and President of Bloom Centre of

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About the Author

About the Author

Tim Duhamel is the founder and President of Bloom Centre of Municipal Education.
He is a municipal veteran whose career has spanned over 21 years.
His passion is creating educational material and conducting lectures for municipal professionals. He has lectured as far away as Kiev, Ukraine for the Federation of Canadian Municipalities.


Course Description

Learn how performance measurement links into the complex municipal environment, and the use of KPI’s and how they further the goals of municipal strategic and business planning.

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Learning Outcomes

  • Learn what performance measurement is and how it works for municipalities

  • What key performance indicators are and how they work in the municipal world

  • Learn about municipal service diversity and the impact on KPI’s, as well as the difference between financial versus service delivery KPI’s

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Who Should Attend?

A unique professional development experience that has benefit for all municipal staff, including small, medium and large municipalities!

The webinar focus is on the professional development needs of any municipal financial professional and senior executive.

BLOOM can customize courses for your needs.

Some topics include:

Questions? Get in touch…

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