The first step in overcoming a crisis is understanding the importance of leadership and the critical role it plays in the successful combat of crisis. Emotional intelligence, the ability to communicate and the poise to pause – consider and not overreact. These are a few of the attributes that make a leader successful in times of crisis.
The same attributes that make a leader successful in times of calm are the same attributes required in times of turmoil. Leaders should have a mental inventory of the attributes they possess that enable their success as a leader and trust and rely on them in challenging circumstances.